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Best Price Guaranteed for those who choose our official website

We guarantee the best price on all online bookings at www.lesdiamants.it

What is the best price guaranteed?
Les Diamants guarantees the best price on bookings made on their official website www.lesdiamants.it. If, within 24 hours of booking, you find a lower price on other websites at the same conditions of purchase, we will bring the rate into line and add an additional discount of 5%.

 

How does our Best Price Guarantee work?
If you have booked on www.lesdiamants.it, and within 24 hours from the time of booking you find a lower price on other websites complying with the Terms and Conditions, send us the details via e-mail. We will carefully evaluate your report and within 24 hours you will receive a response. If your claim is accepted, Les Diamants will send you a new booking confirmation with the updated price. If your claim is not accepted, Les Diamants will send an e-mail stating the reasons for the negative response.

Terms and Conditions
The customer must have a confirmed reservation made on http://www.lesdiamants.it and the rate found on other websites must comply with the following conditions:

  1. Same hotel, same type of room, same type of bed, same number of guests
  2. Same type of treatment
  3. Same time and date of stay with the same conditions of sale
  4. Same currency
  5. The rate comparison must include taxes

Rates for which Best Price Guaranteed does not apply

  • Negotiated rates, group rates, company rates
  • Rates for "promotional packages" or "flight + hotel" packages
  • Rates offered through channels other than the internet.

 

What is the procedure to follow?
Requesting the Best Price Guaranteed through www.lesdiamants.it is easy. You just send us an e-mail, following these instructions:

  1. Enter in the e-mail subject: Request for the best price guaranteed with reservation number
  2. Insert at the beginning of the text your name, surname, e-mail and telephone.
  3. Please insert the date and time at which the page was found with the lower price
  4. Enter the internet address (URL) of the page with the lower price
  5. Insert as an attachment the page with the lower price (do a screen capture, with Windows press "Screen" or with Mac press "Command-Shift-4" and paste into the e-mail)
  6. Send it to: info@lesdiamants.it

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